Customer Service

We're happy to help in anyway we can! For answers to your questions and concerns, please choose a topic from the list below.

Frequently Asked Questions
What is my Hardiness Zone?
When will my order ship?
How do I place an order? How do I get a password?
What forms of payment do you accept?
How much do you charge for shipping & handling?
My coupon or discount doesn’t appear. How do I claim it?
How do I unsubscribe from the email list?

Searching for Plants & Products
Registering and Placing an Order
Using the Shopping Cart

Order Processing
Order Status

Shipping & Taxes
Shipping Rates
How and Where We Ship
Shipping to a Different Address
Shipping Schedule
Shipping Methods
Sales Tax

Planting and Care
Toxic Plants for Dogs and Pets
What To Do When Your Plants Arrive
Preparing For Planting
Tips for Preparing New Perennial Beds & Gardens
Planting Your Plants, Bulbs, Trees, Shrubs & Roses
Caring for Your Plants
How To Create Beautiful Perennial Gardens
Spring Hill Nursery Planting Guide
How and When to Prune Weigelas
Astilbe Growing Tips and Benefits
How to Plant Your Border Lily Bulbs
Magic Carpet Thyme Growing Tips and Benefits
Growing Variegated Weigela is Easy and Carefree

Coupons, Gift Certificates & Contests
Redeeming Coupons
Gift Certificates
Gift Certificate Inquiry
Replacement Certificate Inquiry

Account Maintenance
Updating Your E-mail Address or Billing/Shipping Address
Subscribe or Unsubscribe from the Spring Hill E_mail List
Subscribe or Unsubscribe from Spring Hill Catalog Mailings

Technical Assistance
Browser/OS Problems
Missing Buttons or Links
Reporting Technical Problems
Did My Order Go Through?
Email Newsletter Help & Troubleshooting
Image Problems in AOL (funny colors, etc.)

About Us
Contact Us
Career Information
Vendor & Merchant Inquiries

Policies & Guarantees
Privacy Policy
No-Risk Guarantee
Mobile Terms of Service

Have another question? Return to the Customer Service Help page or send an e-mail directly to Customer Service